Tasks and Learning Outcomes
LO 1: Understand how an organization may describe its desired strategy, define the changes required to deliver it and structure these into clear initiatives.
LO 2: Analyze a business situation and develop a logical business system model.
LO 3: Consider different methods of modelling business processes and gathering requirements and use appropriately.
LO 4: Identify alternative ways to deliver business solutions and logically compare them to arrive at a recommended way forward.
Case study: Organizational Strategies, Transition, and Requirement Analysis
ABC publishing LTD is a successful book and magazine publishing business that is looking to expand its capabilities into other publishing media such as radio, television, and on-line. As part of this expansion process, management at ABC Publishing have proposed a training program to improve basic computing skills in word-processing, spreadsheets, presentation software, databases, email, and internet usage, for all the employees of the organization. Assume that you have issued a Computer Skills Survey to employees to elicit training requirements, and that you have collated responses from 100 employees within the organization. The 10 survey questions and the responses are listed in the tables below.
Use the data provided in the survey results to analyze the training requirements for ABC publishing. Come up with a strategy to decide what level of expertise this organization should have for each of the six applications listed in the survey. For example, you may want all employees to be at a minimum of advanced level for Word, Outlook, and Internet Explorer, and at a minimum level of Intermediate for PowerPoint, Access, and Excel.
You are required to submit an MS word or pdf document responding to the following points mentioned in Task 1 and Task 2. You can use Microsoft Excel, R-language, or any other analysis tool to perform the required analysis. Please copy graphs and charts as a picture instead of taking screenshots. Explain and comment on the chart wherever required. Properly caption each figure in the document. Use APA 6 style for referencing and citations.
Task 1: Requirement Analysis
1. Report of the desired strategy that ABC publishing intends to use to exploit other areas of publishing?
2.What organizational areas will require change for ABC publishing to transition from the existing setup to the desired state?
3.In addition to the requirements elicited by the survey, what applications (other than the six mentioned), would be required to introduce in the organization in order to transition the organization to the goal state?
4.Suppose that the management of ABC publishing agrees in initiating a single integrated and comprehensive training program for every staff of the organization, what implication do you see of this decision on the employee of the organization?
5.Who are the key stakeholders which you will consult during this process? Complete the stakeholder register. Use any template of your choice. It must include basic information, influence, power, authority, and category of each stakeholder.
6.Critique the survey- can you identify strengths and weaknesses in this survey as a method of eliciting requirements?
7.Relate/map this elicitation activity to the Business Analysis Concept Model? Comment on the edges and nodes of the model.
8.For more detailed Requirement Analysis, what alternate techniques other than the given questionnaire would you recommend could have been used to elicit requirements?
What is your role with ABC publishing?
Which of the following qualification do you have?
|Higher secondary school ( computing as a subject )||9|
|Open office certification||10|
|Microsoft Office Specialist (MOS)||0|
|Certified in computing discipline||11|
|Diploma in computing discipline||12|
|Degree in computing discipline||20|
What standard do you consider yourself to be for each of the following:
|Microsoft Internet Explorer||11||35||42||6||5||99|
How many years’ experience do you have in each of the following:
Less than one
|One to two||Three to four||More than four|| |
|Microsoft Internet Explorer||0||7||14||14||65||100|
How often do you use each of the following?
All the time
|Often||Sometimes||Hardly ever||Never|| |
|Microsoft Internet Explorer||65||20||9||2||96|
The HR Dept. has secured courses in Microsoft Office applications. What type of training do you require:
|Intermediate||Advanced||I don’t need training in this application|| |
|Microsoft Internet Explorer||4||14||35||44||97|
Please select from the following list typical tasks that you perform in your job (tick all that apply):
|Sending and receiving emails||97|
|Looking up information on the Internet||81|
|Backing up data||33|
|Creating web pages||49|
Please select your preferred method of training?
|Blend of e-Learning and Classroom||76|
Indicate what time frame you would like to have training take place for each of the following:
|Within four weeks||Within three months||Anytime- I’m flexible|| |
|Microsoft Internet Explorer||2||6||18||49||75|
Please list any other areas of training that you would like to participate in?
|Human Resource Management/ Statistical Analysis||9|
|Training in web design||14|
|Adobe creative suit||45|
|Statistical package such as SPSS||49|
|Advance data base design||44|
Task 2: Analyzing a Business Situation
1.Analyze the data for central tendency measures such as arithmetic mean, geometric mean, mode, and median. Apply it to at least two questions in the survey.
2.Analyze the data for measure of dispersions by using variance and/or standard deviation analysis. Apply it to at least two questions in the survey.
3.Analyze the data for finding out the odd results using boxplot analysis. Apply this analysis to at least two questions in the survey.
4.Analyze the data for correlation analysis on at least one pair of questions from survey responses
5.Analyze the data visually using histogram, bar chart, and scatter plot. Perform this analysis on at least 5 questions of the survey.
6.Write a page long summary of the analysis performed on the survey data.
7.What would your main recommendations be as a result of your Requirement Analysis of training needs in ABC publishing?