1.To what extent do the three people featured in this case study manage their own emotions on the job? How would they accomplish this? TO what extent dove, think they effectively manage emotions under this circumstances?
2.This case study states that nurses and other medical staff need to manage the emotions of their patients. Why is this emotions management important in this job? In what ways do medical staff alter the emotions of their patients?
3.Stress is mentioned throughout this case study How deer this stress occur? What stress outcomes occur via people in these opener jobs? How can these people try to minimize high levels of are.?