The most common forms of communication in business are: telephone; e-mail; letter; memorandum; fax; face-to-face communication.
For each of the situations given below, say which one method of communication is likely to be the most effective in resolving the problem, and also say why in each case.
(a) A colleague has failed to turn up at work;
Telephone, A colleague is in same chain of command so there should be less formalities.and telephone is most informal way.
(b) An order of goods has arrived from one of your regular suppliers, but is two units short of the number you ordered;
- Memorandum. a memorandum usually conveys one idea and is likely to be short.
(c) One of your managers at an overseas conference has contacted you to say that she has left behind in her office all the papers she needs for the conference;
(d) You have to introduce your company to ten new clients, all of which are businesses;
Face to face
(e) Two of your subordinates have had an argument inthe office in front of members of the public, who are also your customers;
(f) The office canteen will be closed for two days because of essential maintenance work. How will you in form your workforce?
(g) One of your suppliers in the same town asks you to clarify urgently the details of your most recent order;
(h) Your company is relocating to new premises. How will you inform your clients?
(i) You wish to apply for a promotion that has been advertised in the same organisation;
(j) One of your subordinates has been off work on five separate occasions within the previous six weeks.
Businesses use both written and oral means of communication. Discuss the relative merits and drawbacks of each of these means of communication.
a)State what is meant by an interview and give four purposes of interviews in a business context.
b)You have been offered an interview for a job. Discuss the preparations you would make before the interview.
Explain what each of the following terms means, and show its relevance to business communication.
(a) Search engine
(d) Identity theft
You have recently begun to work in the office of a small company, and your boss is happy with your work. He has requested you to make a presentation for any business problem of your choice which can contribute the success of our Organisation. (Minimum 10 slides)