Risk Management and Understanding Risk Factors


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Reflect on what you think may be the underlying cause for Carla’s behaviour


Video: “Therapeutic communication with the angry patient”


This video demonstrates the interaction between a nurse and a client (Carla) who is currently distressed.

Reflect on the above video scenario, observing the interactions between the nurse and Carla. Then answer the following 3 questions:

1. Using your knowledge and skills from previous weeks, analyse the questions asked (verbally, para-verbally) and non-verbal behaviours used in order to assess Carla’s level of risk as well as assist Carla to regain focus, take control of her emotions and ultimately calm down.

a. From your observations of the situation, what did the nurse do well?

b. From your analysis of the situation, what changes would you suggest for Carla’s risk management?


2. What approaches can you use within the assessment process to enhance collaboration and participation when clients like Carla are at risk?


3. Reflect on what you think may be the underlying cause for Carla’s behaviour.

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