Managing Communication, Information and Knowledge
Outcome 1: Understand how to assess information and knowledge needs
Outcome 2: Be able to create strategies to increase personal networking to widen involvement in the decision- making process
Outcome 3: Be able to develop communication processes.
Outcome 4: Be able to improve systems relating to information and knowledge
LO1 : Understand how to assess information and knowledge needs.
LO3: Be able to develop communication processes.
LO4 : Be able to improve systems relating to information and knowledge
1.1– Discuss the range of decisions to be taken
1.2 – Examine the information and knowledge needed to ensure effective decision taking
1.3 – Assess internal and external sources of information and understanding
1.4 – Justify recommendations for improvement
3.1– Report on the existing processes of communication in an organization
3.2– Design ways to improve appropriateness
3.3– Implement improvements to ensure greater integration of systems of communication in that organization
3.4 – Create a personal plan to improve own communication skills
4.1– Report on existing approaches to the collection, formatting, storage and dissemination of information and knowledge
4.2– Carry out appropriate changes to improve the collection, formatting, storage and dissemination of information and knowledge
4.3 – Implement a strategy to improve access to systems of information and knowledge
Guidelines to Achieve LO1, LO3 & LO4
1.1 Discuss the different types of decisions that take place in an organization.
1.2 What level of Information and Knowledge is required usually to take decisions?
1.3 Discuss the difference between external and internal sources of information
1.4 Suggest a change for your relevant department on how communication is done and justify your recommendation
3.1- Discuss the different types of communication tools used at Emirates
Group/selected organization. Provide examples demonstrating the use of some popular tools of communication while communicating with internal and external stakeholders.
3.2- Identify problems associated with existing systems of communication and suggest strategies for improvement
3.3- Explain how the transition from the old to the suggested new system would benefit the organization.
3.4- Complete a Personal communication skill Audit and create a personal plan to improve your own communication skills
4.1 – Explain how the process of collecting, formatting, storing and disseminating of information and knowledge in your department is done. To whom is this information accessible and why?
4.2 – Recommend certain changes to the process of collecting, formatting, storing and disseminating information to the department that you work for. Think of recommendations that make the process more effective and efficient.
4.3 – Discuss in your own words what is the difference between Data mining and Data warehousing and mention what are the possible advantages and disadvantages of Data warehouse
M2 –Analyse the use of multiple tools of communication used by an organisation
Because of the advantages and disadvantages associated with each type of communication, an organisation uses more than one method in conjunction. Use this as your base to explain how Emirates Group/selected organisation has used multiple tools of communication in various situations.
M3 – Use appropriate technical language in presenting and communicating appropriate findings
D1– Evaluate the external corporate communications of an existing product and service.
D2– Substantial activities/ Investigations have been planned, managed and organised.