1.1 Discuss accommodation and front office services for different organisations.
- Discuss the accommodation services and front office services of any different organization preferably one can be 2 or 3 star and second can be 5 star hotel.
- You can include roles and responsibilities of staff members
- Range of services provided by them
1.2 Examine the range of services and roles and responsibilities of the staff members in you have discussed in 1.1
1.3 Discuss legal and statutory requirements that apply to rooms division operations.
You should discuss the issues related to health and safety, data protection act, consumer law and immigration check for staff members etc.
1.4 Evaluate services provided by the rooms division in a range of hospitality businesses.
You can evaluate the service you have discussed and analysed in 1.1 and 1.2 respectively.
2.1 Assess the importance of the front of house area to effective management.
You can discuss and examine the visual impact, layout, ambience cleaning, maintenance and security in the front office area etc.
2.2 Discuss the key aspects of planning and management of the front of house area for a given hospitality operation.
You can include :
Managing Security aspects
In relation to your chosen hotel
2.3 Critically discuss the key operational issues affecting the effective management and business performance of the front office area for a given operation.
You can include the following related issue in the your chosen hotel:
- Labour Shortage
- Cost Containment
- Marketing related issue
- Technology related issues
3.1 Assess the importance of property interiors and design to effective management.
You can examine the following for your chosen hotel:
Interior of the hotel such as design of rooms and outside areas, fabrics and furnishing/ fittings, lighting and heating and effect of colours etc
3.2 Discuss critical aspects of planning and management of the accommodation service function for a given hospitality operation
You can include the operational aspects such as cleanliness, type of linen and maintenance etc. of your chosen hotel and how it is relate to management and planning of the hotel.
3.3 Analyse key operational issues affecting the effective management and business performance of the accommodation service function for a given operation.
You need to examine the issues related to finance, human resources, quality and customer service and explain how this issues are affecting the performance of your chosen business.
4.1 Perform revenue/yield management activities to maximise occupancy and rooms revenue.
Suggest any high demand and low demand activities in order to maximise occupancy and revenue
4.2 Discuss sales techniques that rooms division staff can use to promote and maximise revenue
Discuss any two or three sales techniques which can be used by room division staff to increase revenue.
4.3 Discuss the purpose and use of forecasting and statistical data within the rooms division.
You can discuss the :
- Use of forecasting for Room Division
- Explain the importance of demand forecasting strategies
4.4 Calculate Rooms Division performance indicators to measure the success of accommodation sales.
You have to simply apply the following formulas in order to solve the question:
Formulae for Performance Indicators:
Room Occupancy Percentage (%) = Number of rooms sold/occupied X 100
Total Number of Rooms Available
Double Occupancy Percentage (%) = Number of rooms with double occupancy X 100
Total Number of Rooms Sold/occupied
Sleeper Occupancy Percentage (%) = Actual Number of Sleeper X 100
Potential Number of Sleepers
Average Rate = Total Rooms Revenue
Total number of Rooms Sold
RevPAR = Room Occupancy Percentage X Average Rate
GOPPAR = Gross Operating Profit (GOP)
Total Rooms Available