Description of the TQM Model

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SIPOC diagram for employment recruitment process

Flow chart for Employment recruitment process

 

The assignment should be about girls private school in Saudi Arabia called alhammad private  girls schools  in the city of Dammam.

 

                                                                                PART A

Learning Outcomes

By the end of this course you will be able to:

1. Ability to select and use appropriate quality management tools

2. Analyze business processes

 

Executive Summary of your report

An executive summary is an overall summary of the entire report.

Paragraph 1: Based on the Introduction (Introduce the topic of your report)

Paragraph 2: Summary of the body (Indicate main subjects examined in the discussion section of your report)

Paragraph 3: Summary of the conclusions

Paragraph 4: Outline recommendations,

 

a) Background

This section sets the context for the report and provides the (brief) background information required for the reader to understand the report.

NOTE: Detailed company background should not be included here. It is best discussed in the body of the report

 

b) Aims/Objectives

This tells the reader what the aims/objectives of the report are. It indicates what key questions the report is trying to answer and what it is trying to achieve. Why was it written?

 

Tell the reader exactly what areas/ideas are covered in the report. This also helps to explain how the report is organized. Look at your plan and consider your headings and sub-headings.

 

Body of your report

Identify three business processes (from your own organisation), which you consider should be studied and analysed for improvement

 

Your project must consider:

a. Justification of your choice of the critical processes (why do you think that these process are important to analyse)

 

ProcessReasons for choosing this process
1
2
3

 

b. Set out the boundaries for each process:

 

ProcessFirst step in the processLast step in the process
1
2
3

 

c. Map out each process using SIPOC diagram

 

.in

 

Example: Insurance renewal process

table

d. Describe each process further using flow chart for each process

Example: Online Order Processing

diagram

 

e. Using the flow chart as a reference, develop FMEA analysis for each process outlining potential failures, their root causes and measures required to prevent such failures (use fishbone diagram to figure out possible root causes for at least two steps in each process

 

FMEA table must be made for each process

Item/StepPotential failure modeFailure mode effectPotential failure cause(s)Current Controls (if any)Action requiredOwnerTarget date

 

f. Using structured process modelling draw a diagram for each process identifying the outputs, inputs, controls, and mechanisms

 

arrow

 

Conclusion of your report

This is your final chance to impress the reader so make it powerful. Most conclusions include three main parts

i) stating the aim/ context of the assignment again

ii) followed by a very brief summary of the main points

iii) final comments often considering the future (for eg: what can be done to improve the implementation of an intervention in the future)

 

                                                                                   PART B

Essay

Describe the TQM model shown below making emphasis on Customer (External and Internal) Requirements.The use of diagrams and charts is an advantage

round
 
 

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