Description of the TQM Model


SIPOC diagram for employment recruitment process

Flow chart for Employment recruitment process


SKU: Repo922003

The assignment should be about girls private school in Saudi Arabia called alhammad private  girls schools  in the city of Dammam.


                                                                                PART A

Learning Outcomes

By the end of this course you will be able to:

1. Ability to select and use appropriate quality management tools

2. Analyze business processes


Executive Summary of your report

An executive summary is an overall summary of the entire report.

Paragraph 1: Based on the Introduction (Introduce the topic of your report)

Paragraph 2: Summary of the body (Indicate main subjects examined in the discussion section of your report)

Paragraph 3: Summary of the conclusions

Paragraph 4: Outline recommendations,


a) Background

This section sets the context for the report and provides the (brief) background information required for the reader to understand the report.

NOTE: Detailed company background should not be included here. It is best discussed in the body of the report


b) Aims/Objectives

This tells the reader what the aims/objectives of the report are. It indicates what key questions the report is trying to answer and what it is trying to achieve. Why was it written?


Tell the reader exactly what areas/ideas are covered in the report. This also helps to explain how the report is organized. Look at your plan and consider your headings and sub-headings.


Body of your report

Identify three business processes (from your own organisation), which you consider should be studied and analysed for improvement


Your project must consider:

a. Justification of your choice of the critical processes (why do you think that these process are important to analyse)


Process Reasons for choosing this process


b. Set out the boundaries for each process:


Process First step in the process Last step in the process


c. Map out each process using SIPOC diagram




Example: Insurance renewal process


d. Describe each process further using flow chart for each process

Example: Online Order Processing



e. Using the flow chart as a reference, develop FMEA analysis for each process outlining potential failures, their root causes and measures required to prevent such failures (use fishbone diagram to figure out possible root causes for at least two steps in each process


FMEA table must be made for each process

Item/Step Potential failure mode Failure mode effect Potential failure cause(s) Current Controls (if any) Action required Owner Target date


f. Using structured process modelling draw a diagram for each process identifying the outputs, inputs, controls, and mechanisms




Conclusion of your report

This is your final chance to impress the reader so make it powerful. Most conclusions include three main parts

i) stating the aim/ context of the assignment again

ii) followed by a very brief summary of the main points

iii) final comments often considering the future (for eg: what can be done to improve the implementation of an intervention in the future)


                                                                                   PART B


Describe the TQM model shown below making emphasis on Customer (External and Internal) Requirements.The use of diagrams and charts is an advantage



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